Support

Explore our unparallelled support

As a part of our offerings, MIKE Powered by DHI Client Care helps you get maximum value out of your software. We provide you with the latest software releases, service packs, comprehensive documentation as well as access to our extensive knowledge pool of DHI experts. Our experienced and friendly Client Care team is ready to help you, whether your issue pertains to technical assistance, installation, product updates and licences, software maintenance agreements or something else entirely. Our users consistently tell us that our software support is unparallelled.

NEW TO MIKE SOFTWARE AND OUR SUPPORT?

Our software includes comprehensive online documentation, which often contains the answers to your questions. The online self-help documentation includes:

  • Built-in online help, accessible directly in your software
  • User guides
  • Release notes
  • FAQ

HELP US PROVIDE YOU WITH PREMIUM SUPPORT

Still can’t find your answer? Contact your local MIKE Powered by DHI Client Care. You can find the contact information below. As a global organisation, we have software support around the world to help you in your time zone and in your local language.

For most enquires, we aim to respond by the end of the following business day. If your question is of a more complex nature and requires help from one of DHI’s experts, it can take longer.

When you contact us, whether it’s by e-mail, phone, or fax, you can greatly assist the process by providing the following information in your enquiry:

  • Company name and hardware key number (for example: MZ-488)
  • Operating system, memory and so forth
  • Version of your software package
  • Detailed description of the problem: when did it occur, what error messages came up, and so on
  • If relevant, enclose copies of specification and/or data files with your e-mail/fax

Find your local MIKE Powered by DHI support

Upcoming Training Courses

1 Mar
1 day
MIKE URBAN CONTROL This one-day course gives you a detailed insight into real time control (Control) modelling of collection systems. The aim is to enable you to set up a reliable real time control model and to analyse and present the simulation results. Australia
1-2 Mar
2 days
MIKE URBAN COLLECTION SYSTEMS This two-day course gives you an introduction to data management and numerical modelling (MOUSE) of urban collection system networks (separate and combined) in order to enable you to set up and run simple MU CS models. Norway
1-2 Mar
2 days
MIKE HYDRO RIVER This two-day course in Auckland gives you an introduction to the capabilities of the MIKE HYDRO River modelling system in order to enable you to set up and run basic river models with MIKE HYDRO River. New Zealand
1-2 Mar
2 days
MIKE 3 FLOW MODEL HD FM This two-day course teaches you 3D hydrodynamic modelling (HD) and gives you an introduction on how to set up a hydrodynamic model using the MIKE 3 Flow Model HD FM model using flexible mesh bathymetry. Italy
1 Mar
1 day
MONITORING OF COLLECTION SYSTEMS This one-day course introduces you to the urban network in relation to monitoring devices´ installation, data collection and data processing. Hungary
2-3 Mar
2 days
MIKE URBAN This two-day course gives you an introduction to data management and numerical modelling (EPANET) of water distribution systems. The aim is to enable you to set up and run basic water distribution models and to analyse simulation results. Australia
2 Mar
1 day
MIKE SHE Introduction to integrated watershed hydrology modelling using MIKE SHE.. 17:00-18:00 UTC Online
More courses

Upcoming webinars

2 Mar
1 day
MIKE SHE Introduction to integrated watershed hydrology modelling using MIKE SHE.. 17:00-18:00 UTC Online
8 Mar
1 day
MODELLING MARINE HABITAT CONNECTIVITY Quantifying connectivity between geographically distinct marine habitats is often a challenging task, but pivotal for proper management of marine ecosystems. Learn how such links can be established with the use of DHI’s agent-based modelling software, ABM Lab. 08.00-09.00 UTC Online Register
14 Mar
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 16.00-17.00 UTC Online
14 Mar
1 day
MIKE HYDRO RIVER Introduction to fully dynamic modelling with MIKE HYDRO River. 14.00-15.00 UTC Online Register
14 Mar
1 day
MIKE URBAN Introduction to modelling with MIKE URBAN. 13.00-14.00 UTC Online
15 Mar
1 day
MIKE HYDRO BASIN Introduction to modelling with MIKE HYDRO Basin. 14.00-15.00 UTC Online Register
16 Mar
1 day
WHAT'S NEW IN FEFLOW 7.1 - MIKE RELEASE 2017 An overview of new features in version 7.1/2017. 09.00-10.00 UTC Online
16 Mar
1 day
MIKE OPERATIONS Introduction to the integration of real-time data acquisition, analysis, forecasting and reporting. 16:00 - 17:00 UTC Online
21 Mar
1 day
MIKE FLOOD A demonstration of integrated one- and two- dimensional flood modelling. 14:00-15.00 UTC Online Register
22 Mar
1 day
MIKE SHE Introduction to MIKE SHE and a presentation of the GUI. 14:00-15.00 UTC Online Register
More webinars