Service and Maintenance Agreement

Our Service and Maintenance Agreement gives you easy access to the latest package of unique software, services, indispensable technical support, and a number of training opportunities to enhance your skills. All of which enable you to set up, run and use MIKE Powered by DHI software products in an efficient and cost-effective way - for the benefit of your project and your organisation.

Why should you purchase a Service and Maintenance Agreement?


SUPPORT
Don’t get stuck – turn to us for help


It gives you access to online technical support from one of our many local Client Care teams around the world. We connect you with the right people to help get you back on track right away - in your time zone and in your language.

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SOFTWARE UPDATES
Stay up-to-date – get the latest releases and service packs

It gives you access to the latest software updates as well as add-on features and tools to enhance your MIKE software. Don’t miss out on new features and functionality, which are continuously added to our MIKE software products.

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SKILLS AND TRAINING
Enhance your modelling skills


It allows you to participate in training courses at discounted prices. Whether you need standard, hands-on training or more tailored to your projects or model set-ups, we have the courses to match your needs.

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Get even more out of your MIKE software products

The Service and Maintenance Agreement spans across all of our MIKE products and also gives you access to additional products and services, such as:

  • Software as a service (SaaS)
    Discounted access to additional MIKE software and hardware in the cloud through our SaaS (Software as a Service) portal. This provides you with the flexibility of adding more licences to your existing software, or start using new modules or completely new products – without up-front investments. Learn more at https://saas.dhigroup.com.
  • DHI WaterData
    Access to our online data portal, with discounts on valuable data that works directly in your MIKE models. You can search for data and add it directly into your MIKE models from the software’s graphical user interface. Learn more at waterdata.dhigroup.com.
  • User conferences
    Become part of the extensive MIKE community. Meet our experts and fellow MIKE software users and share knowledge at one of our annual user group meeting and conferences held worldwide. Find upcoming events in THE ACADEMY by DHI's online course calendar.

Purchase and renewals

When purchasing a MIKE software product, service and maintenance are included for the first year. After that – for a fixed annual fee – you can continue to have access to the tools and support that can help you run your software optimally.

To purchase or renew a Service and Maintenance Agreement - or to learn more about prices and benefits - please contact our Client Care, or get in touch with your local office.